Prompt service as always from you guys
ECS LIQ Menthol delivers a clean, icy menthol flavour with a crisp throat hit and a refreshing, cooling exhale. This classic 10ml e-liquid is ideal if you want a straightforward menthol vape juice that stays fresh all day, especially in MTL kits and refillable pods.
Blended at a balanced 50VG/50PG ratio, ECS LIQ Menthol is designed for a cigarette-style draw and consistent flavour. It performs best in MTL vape kits, refillable pod kits, and low-wattage devices.
ECS LIQ Menthol is available in 3mg, 6mg, 12mg and 18mg freebase nicotine strengths. Freebase nicotine provides a more noticeable throat hit than nic salts, making it a strong option for MTL vapers and ex-smokers.
Everything you need to know about delivery options, dispatch times, tracking, delayed parcels and what to do if your order hasn’t arrived.
Royal Mail 24 Hour Tracked — fast, fully tracked delivery in 1–2 working days.
Free tracked delivery on every order over £24.99. No code needed — it’s applied automatically at checkout.
Orders placed Monday to Friday before 1pm are usually dispatched the same working day.
Our dispatch cut-off is 1pm, Monday to Friday. Orders placed after 1pm are usually dispatched the next working day. We don’t dispatch on weekends or public holidays. Same-day dispatch is usually available before 1pm, but isn’t guaranteed during busy periods.
We don’t dispatch at weekends, but orders sent on Friday may still arrive Saturday, depending on Royal Mail.
We deliver to valid UK postcodes serviced by Royal Mail. If your address is accepted at checkout, delivery is available.
Tracking is included. Once dispatched, your tracking link is usually added automatically and emailed to you.
Delivery times are estimates. Please allow 2 working days before contacting us about a delayed Tracked 24 order.
Here’s exactly what to do if there’s a problem with your parcel.
Check with neighbours, household members and any safe places around your property, and confirm the delivery address is correct. If you still can’t locate the parcel, contact us with your order number and we’ll investigate.
A parcel is classed as lost if there’s been no delivery 7 days after the due date for Royal Mail 24 Hour Tracked.
Please make sure your address is entered correctly. If a parcel is returned due to an incorrect address, we’ll refund the product cost only — the original postage isn’t refunded.
If Royal Mail attempts delivery and the parcel isn’t collected or rearranged, it may be returned to us. We’ll refund the product cost only.
If a parcel is refused and returned to us, any refund is processed once it’s been received back and checked. The original delivery charge isn’t refunded.
If an item becomes unavailable after your order is placed, the missing item is refunded to your original payment method.
Contact our support team and include your order number so we can help faster.
Email: support@theecig.co.uk · Hours: Mon–Fri, 9:30am–4:00pm