About Product
About Product
Hexus Go 12ml Refillable Vape Kit
Less refills. More freedom. Full compliance.
Meet the Hexus Go 12ml Vape Kit, a breakthrough in pod vaping technology. This is the first refillable 12ml vape pod kit in the UK, offering massive capacity while staying compliant with UK TPD regulations. Thanks to a unique 2ml + 10ml refillable system, the Hexus Go delivers extended vaping with fewer interruptions — making it the perfect alternative to disposables and traditional refillable kits.
Key Features:
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12ml Total Pod Capacity (2ml + 10ml Side Refill Reservoir)
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TPD Compliant Design
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1000mAh Built-In Battery
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Two Power Modes: 16W (Normal) & 20W (Turbo)
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Inhale Activated
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0.6Ω Built-In Dual Mesh Coil
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MTL Vaping Style
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LCD Power Display
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USB-C Fast Charging
Product Highlights
12ml Total E-Liquid Capacity (2ml + 10ml Configuration)
Forget constant top-ups. The Hexus Go uses a smart dual-chamber system — a 2ml active tank paired with a 10ml refill reservoir — giving you 12ml of uninterrupted vaping while remaining fully TPD compliant.
Dual Power Modes
Customise your vape with two unique output settings:
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Normal Mode sets the device to a smooth 16W.
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Turbo Mode boosts power to 20W for a more intense experience.
Dual Mesh Coil Technology
Enjoy deeper flavour and denser clouds. Dual mesh coils heat quickly and evenly, providing a consistently smooth draw with every puff.
Refillable & Rechargeable
Ditch disposables and switch to a cleaner, more sustainable system. The Hexus Go is designed to be refilled and recharged, saving you money and reducing waste.
LCD Power Display
View your battery level and power mode in real-time with a sleek, easy-to-read screen.
Ready to Vape in 5 Minutes
After filling your pod, wait 5 - 10 minutes before vaping annd to allow the coil to fully saturate and perform at its best, take a few puffs without connecting the pod to the battery.
How to use the Hexus Go 12ml Vape Kit
Power On/Off
To turn the device on, press and hold the button underneath the device until the screen activates.
To switch it off, press and hold the same button again until the screen turns off.
Switching Modes
To activate Turbo Mode (20W), double-click the button at the bottom of the device.
To return to Normal Mode (16W), double-click the button again.
Filling the Pod
Remove the pod and fill with your chosen e-liquid. The pod holds 2ml, with an additional 10ml stored in the reservoir for refills. After filling, allow the liquid to settle for 5 minutes before use.
Why Choose the Hexus Go 12ml Kit
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The first 12ml refillable pod kit in the UK
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TPD-compliant through innovative pod design
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Less refilling, more vaping
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Perfect for nicotine salt or freebase e-liquids
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Great alternative to disposable vapes
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Reusable, rechargeable, and sustainable
What's in the box
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1 x Hexus Go Device
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1 x Refillable 12ml Pod (2ml + 10ml Configuration)
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1 x User Manual
Frequently Asked Questions (FAQs)
Is the 12ml capacity legal in the UK?
Yes. The Hexus Go separates the e-liquid into a 2ml active pod and a 10ml internal refill reservoir, ensuring full compliance with UK TPD regulations.
How do I switch between power modes?
Simply double-click the button on the bottom of the device to switch to Turbo Mode (20W). Repeat the action to return to Normal Mode (16W).
What type of e-liquids can I use?
The Hexus Go is compatible with both nicotine salt and freebase e-liquids, giving you full flexibility.
Do I need to let it sit after filling?
Yes. Always wait 5 minutes after filling to ensure the coil is fully saturated and avoid dry hits.
How long will a full 12ml fill last?
Depending on your usage, a full 12ml fill can last all day or longer, drastically reducing the need for constant top-ups.
Is this better than using disposables?
Absolutely. You get more liquid, more power, and more control — all in a device that’s better for the environment and your wallet.
Delivery Information
Delivery Information
Find everything you need to know about our delivery options, dispatch times, tracking, delayed parcels and what to do if your order has not arrived as expected.
Royal Mail 48 Hour Tracked
Estimated delivery: 2–3 Working Days
Orders placed Monday to Friday before 1pm are usually dispatched the same working day and should arrive within 2–3 working days.
£2.99
FREE on orders £40.00 and up
Royal Mail 24 Hour Tracked
Estimated delivery: 1–2 Working Days
Orders placed Monday to Friday before 1pm are usually dispatched the same working day and should arrive within 1–2 working days.
£4.99
FREE on orders £60.00 and up
Our dispatch cut-off time is 1pm Monday to Friday.
Orders placed after 1pm will usually be dispatched on the next working day.
We do not dispatch orders on weekends or public holidays.
Orders placed before 1pm are usually dispatched the same day, but this is not guaranteed and may carry over to the next working day during busy periods.
Weekend Delivery
Although we do not dispatch on weekends, orders dispatched on a Friday may still be delivered on a Saturday or Sunday depending on the delivery service selected. For example, an order placed before 1pm on Friday using Royal Mail 24 Hour Tracked may arrive on Saturday, while an order placed before 1pm on Friday using Royal Mail 48 Hour Tracked may arrive on Sunday.
Delivery Coverage
We use Royal Mail and deliver to valid postcode areas serviced by Royal Mail. If your address is accepted at checkout, we are able to deliver to that location using the available Royal Mail services shown.
Tracking Your Order
Both Royal Mail 24 Hour Tracked and Royal Mail 48 Hour Tracked include tracking.
Once your order has been dispatched from our warehouse, tracking is usually added to your order automatically.
You can track your parcel by clicking the tracking link in your dispatch email or by viewing your order within your account on our website.
Delayed Orders
Delivery times are estimates only and can occasionally be affected by high parcel volumes, weather, public holidays, or delays within Royal Mail’s network.
We recommend waiting:
- 2 working days before contacting us for a Royal Mail 24 Hour Tracked order
- 3 working days before contacting us for a Royal Mail 48 Hour Tracked order
If your parcel still has not arrived after this time, please contact our support team with your order number.
Marked as Delivered but Not Received
If your parcel is marked as delivered but you cannot find it, please first:
- Check with neighbours or other household members
- Check any safe places around your property
- Check that the delivery address entered on your order is correct
If you still cannot locate the parcel after completing these checks, please contact us with your order number and we will investigate further.
Lost Parcels
A parcel is classed as lost if there has been no delivery 7 days after the due date for both Royal Mail 24 Hour Tracked and Royal Mail 48 Hour Tracked.
If your parcel has passed this timeframe, please contact us with your order number and we will review the tracking and investigate the issue.
Incorrect Delivery Address
Please make sure your delivery address is entered correctly when placing your order.
If a customer enters an incorrect delivery address and the parcel is returned to us, we will refund the cost of the products only. The original postage cost will not be refunded.
Missed Delivery or Not Collected
If Royal Mail attempts delivery and the parcel is not collected or rearranged by the customer, it may be returned to us.
If this happens, we will refund the cost of the products only. The original delivery charge will not be refunded.
Refused Delivery
If a parcel is refused by the customer and is returned to us, any refund will be processed once the parcel has been received back and checked by our team.
In these cases, we will refund the cost of the products only. The original delivery charge will not be refunded.
Out of Stock Items
If an item from your order is unavailable after your order has been placed, the cost of the missing item will be refunded back to your original payment method.
Need Help?
If you need help with your delivery, please contact our support team.
Email: Support@theecig.co.uk
Support Hours: Monday to Friday, 9:30am – 4:00pm
