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Terms and Conditions

Last updated: 28/04/25

Welcome to The E-Cig Store Ltd. Please read these Terms and Conditions carefully before accessing or ordering any goods from our website. By accessing, browsing, or using this website in any way, you confirm that you agree to be bound by these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time without prior notice.

1. Eligibility

You must be 18 years or older to purchase any products from The E-Cig Store Ltd. Proof of age verification will be required at the checkout stage. We reserve the right to cancel any order where satisfactory proof of age is not provided.

2. Product Safety Warning

Our products may contain nicotine, which is a highly addictive substance. Products are not intended for use by:

  • Non-smokers,

  • Pregnant or breastfeeding women,

  • Individuals with health conditions without first consulting a doctor.

Our products are not medical devices and are not intended to assist with smoking cessation.

All products must be used in accordance with manufacturers’ instructions. We recommend inspecting products before use and maintaining them properly.

3. Cooling Off Period

In accordance with the Distance Selling Regulations, you have the right to cancel your purchase within 28 calendar daysof receiving your goods. To qualify for a refund:

  • Products must be unused and unopened (excluding e-liquids, disposables, and clearomizers).

  • Refunds will be processed within 28 days of receiving the returned goods.

  • Return postage costs are the customer’s responsibility unless the product is faulty.

4. Returns Policy

If returning a product, you must obtain proof of postage.
We are unable to process refunds or replacements for returns that we do not receive and for which no proof of postage is provided.

For faulty items:

  • Please contact our customer support team before sending the item back.

  • Faulty products will be replaced or refunded, even if opened.

5. Shipping and Delivery

It is the customer's responsibility to enter correct and complete delivery details at the time of ordering.
If incorrect address details are provided and the parcel is delivered incorrectly, The E-Cig Store Ltd will not issue a refund or resend the order free of charge.
If returned to us, a refund minus original shipping costs will be issued.

We may consolidate multiple orders into a single package where appropriate.

Orders dispatched outside the UK are subject to that country's import regulations. We accept no liability if goods are refused by customs or if import taxes are imposed.

6. Product Information

Product images are for illustrative purposes only.
Minor differences may occur in design, color, or packaging without affecting product functionality.

Approximate cigarette equivalency information is provided by manufacturers and is a guideline only. No guarantees are offered based on smoking equivalency.

7. Payment Security

Payments on our website are securely processed through Mollie B.V. and Klarna Bank AB (publ), authorised and regulated payment service providers.
Depending on the selected payment method at checkout, your payment may be processed via Mollie or Klarna.

We do not store or have access to your full credit card, debit card, or bank account details on our servers.

8. Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
Your personal information will be used solely for order processing, account management, and, where consent is provided, for marketing communications.

Please note:

  • When selecting Klarna as a payment method, Klarna will independently process certain elements of your personal information according to their Privacy Policy.

  • When using other payment methods, your payment is processed securely by Mollie B.V.

For full details, please refer to our [Privacy Policy].

9. Company Information

The E-Cig Store Ltd
Company Number: 15321314
Registered Address: Unit 1 Hammond Court, Hammond Avenue Stockport, United Kingdom, SK4 1PQ
Customer Support Email: support@theecig.co.uk