Payments & Klarna
Find information about paying for your order, card payments, Apple Pay, Google Pay, Klarna options, failed payments and where to get help with payment-related questions.
We currently offer payment by card through Worldpay, along with Apple Pay, Google Pay and Klarna where available at checkout.
All available payment methods for your order will be shown during checkout.
What payment methods do you accept?
We accept card payments through Worldpay. We also offer Apple Pay, Google Pay and Klarna where available at checkout.
The payment methods available for your order will be shown before you complete checkout.
Card Payments, Apple Pay and Google Pay
Payments on our website are processed through Worldpay, including supported card payments, Apple Pay and Google Pay.
If your payment is successful, you will receive an order confirmation email shortly after checkout.
Pay with Klarna
If Klarna is available for your order, you can select it at checkout and choose from Klarna’s available payment options.
Klarna payment options may include Pay in 3 and Pay in 30 days, subject to status and eligibility.
Klarna availability and approval are decided by Klarna, not by our store.
Klarna Payment Options
Pay in 30 days allows you to receive your order first and pay later.
Pay in 3 allows you to split the cost into three instalments.
Klarna’s Pay in 3 and Pay in 30 days are available to eligible UK customers aged 18 or over, subject to status, terms and any applicable fees set by Klarna.
What should I do if my payment fails?
If your payment fails, first check that:
- Your billing details are correct
- Your card details have been entered correctly
- You have enough available funds or credit
- Your bank or provider has not blocked the transaction
If you are trying to use Klarna and the payment option is declined, this decision is made by Klarna’s own systems.
In that case, you may need to try a different payment method or contact Klarna directly for account-specific help.
Who do I contact about Klarna payments?
If your question is about your Klarna payment plan, due dates, missed payments, login, financing options or rescheduling, you should contact Klarna directly through the Klarna app or Klarna help centre.
If your question is about the order itself, such as a missing item, wrong item, damaged item or return, please contact our support team first.
What happens if I return an order paid with Klarna?
If you are returning an order, you should follow our returns process and also manage the payment side through Klarna where needed.
You may also need to report the return through Klarna so your payment schedule can be updated correctly.
Once your return or refund has been processed by us, Klarna will update your payment plan or refund status in line with its own process.
What happens if I miss a Klarna payment?
If you miss a Klarna payment, fees or other account impacts may apply depending on your Klarna agreement.
If you think you may miss a payment, you should check your Klarna account or contact Klarna directly as soon as possible.
Payment Security
We use established payment providers to process payments on our website.
Klarna also provides its own security and fraud prevention measures for Klarna transactions.
Need Help?
For order-related payment questions, please contact our support team.
Email: Support@theecig.co.uk
Support Hours: Monday to Friday, 9:30am – 4:00pm
For Klarna account, payment-plan or finance questions, please use Klarna’s own help centre or app.
