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Privacy Policy

Last updated: 28/04/25

Welcome to The E-Cig Store, owned and operated by The E-Cig Store Ltd ("we", "us", "our").
We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase products from us.

We may update this policy periodically, and we encourage you to review it regularly.

1. Information We Collect

We may collect and process the following types of information about you:

  • Usage Data: Information about your use of our website, including pages viewed, traffic data, location data, and other communication data.

  • Personal Data: Information you voluntarily provide when you:

    • Create an account,

    • Make a purchase,

    • Subscribe to our newsletter,

    • Contact our customer support team.

  • Transaction Data: Details of payments made to and from you, processed securely by third-party payment providers.

2. Use of Cookies

We use cookies to enhance your browsing experience and gather anonymous statistical data.
Cookies are stored on your device and can be managed or blocked through your browser settings.

For more details, please see our Cookie Policy

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders,

  • Communicate with you regarding your orders or inquiries,

  • Send marketing communications (only where you have consented),

  • Improve our website and customer experience,

  • Comply with legal obligations.

You can withdraw your marketing consent at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

 

4. Payment Information

Payments made on our website are securely processed via:

  • Mollie B.V., an authorised payment service provider, and

  • Klarna Bank AB (publ), for "Pay Later" and "Pay Now" services.

We do not store or have access to your complete payment card details.
When using Klarna, certain personal data (e.g., contact and order details) will be shared with Klarna.
You can view Klarna’s Privacy Policy here.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your data only with trusted third parties, including:

  • Payment service providers (Mollie, Klarna),

  • Delivery partners (e.g., Royal Mail, couriers),

  • IT service providers (for secure hosting and website services).

We may also disclose your information if required by law or to enforce our legal rights.

6. Data Security

We implement appropriate security measures to protect your personal data.
However, transmission of information over the internet is not completely secure, and you do so at your own risk.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access to the personal data we hold about you,

  • Request correction of any incorrect data,

  • Request erasure of your personal data (in certain circumstances),

  • Object to or restrict processing,

  • Withdraw consent for marketing communications at any time.

If you wish to exercise any of these rights, please contact us at support@theecig.co.uk.

8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the privacy practices of these third parties.
We encourage you to read their privacy policies separately.

9. Contact Information

If you have any questions about this Privacy Policy or the way we handle your data, please contact us:

The E-Cig Store Ltd
Email: support@theecig.co.uk
Registered Address: Unit 1 Hammond Court, Hammond Avenue, Stockport, United Kingdom, SK4 1PQ