Contact Us
Need help? Contact our support team
We want it to be as easy as possible to get support when you need it. Find our contact details, support hours and useful help pages below.
Support hours and response times
Our support team is available Monday to Friday, 9:30am – 4:00pm. We aim to respond to all enquiries within 24 hours during working days, although response times may be slightly longer during busy periods.
How to contact us
Use the details below to reach the right support channel.
Best for order questions, returns, refunds, damaged items and product support.
Address
Unit 1 Hammond Court,
Whitehill Industrial Estate,
Stockport, SK4 1PQ
Helpful pages
Before contacting us, you may find the answer faster on one of these pages.
What to include when contacting us
To help us resolve your enquiry faster, include as much useful detail as possible.
- Your order number
- Your full name
- A clear description of the issue
- Photos where relevant, such as damaged, wrong or faulty items
Dispatch reminder
Orders placed before 1pm Monday to Friday are usually dispatched the same day.
During busier periods, dispatch may take up to 1 working day longer.
I haven’t received a confirmation email
If you placed an order more than 24 hours ago and have not received a confirmation email, please first check your spam or junk folder.
If you still cannot find it, please email Support@theecig.co.uk with your full name and any order details you have, and our team will help locate your order.
