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Contact Us

We want it to be as easy as possible to contact us when you need to so currently respond to the following methods of communication:

Address Unit 1 Hammond Court, Stockport, SK4 1PQ

Email Support@theecig.co.uk

Instagram DM @ecigstoreuk

Alternatively Chat with us using the chat box button (9:30am - 4.00pm Mon-Fir)

We aim to respond to all enquiries within 24 hours (Monday - Friday) although during busy times this may be a little longer.

 

We do have some useful information below, which may answer your enquiry:

If it relates to Returns or Refunds, further information can be found here Returns & Refunds

If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery

All orders Placed before 1pm Mon - Fri are dispatched on the same day, however for busier times this may increase to 1 working day.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, email customer service at Support@theecig.co.uk with your name and they will be able to help locate your order details.