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All New Feast Treats Soda Range Now Available!
All New Feast Treats Soda Range Now Available!

Contact Us

We want it to be as easy as possible to contact us when you need to so currently respond to the following methods of communication:

Address Unit 1 Hammond Court, Stockport, SK4 1PQ

Email Support@theecig.co.uk

Instagram DM @ecigstoreuk

Alternatively Chat with us using the chat box button (9:30am - 4.00pm Mon-Fir)

We aim to respond to all enquiries within 24 hours (Monday - Friday) although during busy times this may be a little longer.

 

We do have some useful information below, which may answer your enquiry:

If it relates to Returns or Refunds, further information can be found here Returns & Refunds

If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery

All orders Placed before 1pm Mon - Fri are dispatched on the same day, however for busier times this may increase to 1 working day.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, email customer service at Support@theecig.co.uk with your name and they will be able to help locate your order details.