Contact Us
We want it to be as easy as possible to get in touch when you need help. Below you’ll find our contact details, support hours and links to useful pages that may answer your question faster.
Our support team is available Monday to Friday, 9:30am – 4:00pm.
We aim to respond to all enquiries within 24 hours during working days, although response times may be slightly longer during busy periods.
How to Contact Us
You can contact us using the following methods:
Address: Unit 1 Hammond Court, Stockport, SK4 1PQ
Email: Support@theecig.co.uk
Live Chat: Use the chat box on our website during support hours.
Helpful Pages
Before contacting us, you may find the answer more quickly on one of the pages below:
These pages cover the most common questions around orders, delivery, returns, payments and general vaping support.
What to Include When Contacting Us
To help us resolve your enquiry faster, please include as much detail as possible, such as:
- Your order number
- Your full name
- A clear description of the issue
- Photos where relevant, such as damaged, wrong or faulty items
The more detail you provide, the faster our team can help.
Dispatch Reminder
Orders placed before 1pm Monday to Friday are usually dispatched the same day. During busier periods, dispatch may take up to 1 working day longer.
I Haven’t Received a Confirmation Email
If you placed an order more than 24 hours ago and have not received a confirmation email, please first check your spam or junk folder.
If you still cannot find it, please email Support@theecig.co.uk with your full name and any order details you have, and our team will help locate your order.
Send Us a Message
You can also contact us using the form below and a member of our team will get back to you as soon as possible.
