Contact Us
We want it to be as easy as possible to contact us when you need to so currently respond to the following methods of communication:
Address Unit 1 Hammond Court, Stockport, SK4 1PQ
Email Support@theecig.co.uk
Instagram DM @ecigstoreuk
Alternatively Chat with us using the chat box button (9:30am - 4.00pm Mon-Fir)
We aim to respond to all enquiries within 24 hours (Monday - Friday) although during busy times this may be a little longer.
We do have some useful information below, which may answer your enquiry:
If it relates to Returns or Refunds, further information can be found here Returns & Refunds
If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery
All orders Placed before 1pm Mon - Fri are dispatched on the same day, however for busier times this may increase to 1 working day.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, email customer service at Support@theecig.co.uk with your name and they will be able to help locate your order details.
