Why Do You Need to Verify My Age?

In the United Kingdom Laws state that nicotine products can not be sold to persons under the age of 18. To ensure that we are compliant with current law and regulations, The E-Cig Store have implemented an industry leading age verification software. This check at the end ensures that only those who are 18+ are purchasing from us.

If you do not verify your age, we cannot legally dispatch your order. Therefore, after 5 days (which is when the age verification link expires) your order will be refunded, unless you have requested beforehand.

When Do You Check My Age?

The Age checking process is handled after checkout. 90% 95% of all customers will experience a seamless checkout and we will require no extra information from you. 

This process is carried out by a third-party company which check submitted details against databases such as the electoral roll, drivers license database amongst others.

To ensure a smooth shopping experience, please ensure your full name and address are accurate.

Customers which are required to submit further information. To verify your age, you will receive an email shortly after the order had been placed. You must verify your age as quickly as possible to avoid delayed dispatch times. You will receive emails asking you to verify your age using a choice of 3 options.

How Are My Details Used?

The E-Cig Store do not store submitted user and data on their platform. Data submitted is held and verified by VerifyMyAge who are part of the Age Check Certification Scheme and certified under PAS1296:2018 - The Code of Practice for Online Age Verification 

All data submitted via the VerifyMyAge application is encrypted. Stored data is encrypted using a combination of 256-bit SSL encryption and hashing algorithms