Age Verification
Age Verification
We take age-restricted sales seriously. UK law requires that nicotine vaping products are only sold to customers aged 18 or over, so we use a third-party age verification system to help confirm eligibility before dispatch.
You must be 18 or over to purchase nicotine vaping products from our website. We use VerifyMyAge to support our age verification process.
We cannot legally dispatch age-restricted products unless the age verification process has been completed successfully.
If further verification is required, please complete it as soon as possible to avoid delays to your order.
Why do I need to verify my age?
In the UK, nicotine vaping products are age-restricted and cannot be sold to anyone under 18. To help us comply with these legal requirements, we use an age verification process on online orders before dispatch.
When do you check my age?
The age check takes place after checkout.
In many cases, customers pass automatically and no further action is needed.
If additional verification is required, you will receive an email shortly after placing your order with instructions on how to complete the process.
How does the age verification process work?
Our age verification process is handled by VerifyMyAge, a third-party age verification provider.
To help the process run smoothly, please make sure your full name and billing/delivery details are entered accurately at checkout.
If automatic checks cannot confirm your age, you may be asked to complete an additional verification step through the email sent after your order is placed.
What happens if I do not complete the age check?
If your order requires additional age verification and it is not completed, we cannot dispatch the order.
If verification is not completed within 5 days, the verification link may expire and your order may be refunded in line with our store process.
How are my details used?
We use VerifyMyAge to carry out age verification checks on relevant orders.
VerifyMyAge states that data is encrypted both in transit and at rest, and that its service is certified under PAS 1296:2018 and ISO 27001.
By placing an order for age-restricted products, you consent to the processing of your personal data for age verification purposes where required.
How can I avoid delays?
To reduce the chance of delays, please make sure:
- Your full name is entered correctly
- Your address details are accurate
- You check your inbox after ordering in case further verification is needed
- You complete any requested verification promptly
Orders that cannot be age verified may be delayed, cancelled or refunded.
Need Help?
If you are having trouble completing age verification, please contact our support team.
Email: Support@theecig.co.uk
Support Hours: Monday to Friday, 9:30am – 4:00pm
