We strive to make it as effortless as possible for you to reach out to us whenever you need to. As such, we are currently responsive to the following modes of communication:
Address Unit 1 Hammond Court, Stockport, SK4 1PQ
Instagram DM @ecigstoreuk
Alternatively Chat with us using the chat box button (9:30am - 4.00pm Mon-Fir)
We aim to respond to all enquiries within 24 hours (Monday - Friday) although during busy times this may be a little longer.
We do have some useful information below, which may answer your enquiry:
If it relates to Returns or Refunds, further information can be found here Returns & Refunds
If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery
All orders Placed before 1pm Mon - Fri are dispatched on the same day, however for busier times this may increase to 1 working day.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, email customer service at Support@theecig.co.uk with your name and they will be able to help locate your order details.