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Returns

Exchanges

  • If you ordered the wrong product, we can exchange it as long as it is safely returned to us unopened and unused within 14 days of receipt. We do kindly ask that you pay for the return postage and packaging.
  • The E-Cig Store reserves the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil the requirements stated above
  • Warranties are not guarantees and only cover manufacturing faults. Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty.

Conditions of Returns

  • In order to return a product, you must fill out the RETURN FORM (Click Here)
  • Returns MUST be received within 10 working days of purchase. If an item is not returned within this time frame, we will no longer be able to accept it.
  • Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 10 working days for it to be checked and the replacement dispatched or credit issued.
  • Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 14 days to either collect the item or we will dispose of it.
  • The E-Cig Store are not responsible for reimbursing any shipping cost for returning items.
  • The E-Cig Store are not responsible for items that get lost in transit. Therefore, we suggest sending returns via a trackable service and ensuring the correct amount for postage is paid.
  • Please ensure your returned items are packaged securely and sent to the following address. Make sure to download the Returns Form Here

The E-Cig Store Returns Dept

93 George Street

Altrincham

WA14 1RN

Please include a copy of your purchase receipt and details of the fault.