Find everything you need to know about our delivery options, dispatch times, tracking, delayed parcels and what to do if your order has not arrived as expected.

Royal Mail 48 Hour Tracked

Estimated delivery: 2–3 Working Days

Orders placed Monday to Friday before 1pm are usually dispatched the same working day and should arrive within 2–3 working days.

£2.99

FREE on orders £40.00 and up

Royal Mail 24 Hour Tracked

Estimated delivery: 1–2 Working Days

Orders placed Monday to Friday before 1pm are usually dispatched the same working day and should arrive within 1–2 working days.

£4.99

Important:
Our dispatch cut-off time is 1pm Monday to Friday.

Orders placed after 1pm will usually be dispatched on the next working day.
We do not dispatch orders on weekends or public holidays.

Orders placed before 1pm are usually dispatched the same day, but this is not guaranteed and may carry over to the next working day during busy periods.

Weekend Delivery

Although we do not dispatch on weekends, orders dispatched on a Friday may still be delivered on a Saturday or Sunday depending on the delivery service selected. For example, an order placed before 1pm on Friday using Royal Mail 24 Hour Tracked may arrive on Saturday, while an order placed before 1pm on Friday using Royal Mail 48 Hour Tracked may arrive on Sunday.

Delivery Coverage

We use Royal Mail and deliver to valid postcode areas serviced by Royal Mail. If your address is accepted at checkout, we are able to deliver to that location using the available Royal Mail services shown.

Tracking Your Order

Both Royal Mail 24 Hour Tracked and Royal Mail 48 Hour Tracked include tracking.

Once your order has been dispatched from our warehouse, tracking is usually added to your order automatically.

You can track your parcel by clicking the tracking link in your dispatch email or by viewing your order within your account on our website.

Delayed Orders

Delivery times are estimates only and can occasionally be affected by high parcel volumes, weather, public holidays, or delays within Royal Mail’s network.

We recommend waiting:

• 2 working days before contacting us for a Royal Mail 24 Hour Tracked order
• 3 working days before contacting us for a Royal Mail 48 Hour Tracked order

If your parcel still has not arrived after this time, please contact our support team with your order number.

Marked as Delivered but Not Received

If your parcel is marked as delivered but you cannot find it, please first:

• Check with neighbours or other household members
• Check any safe places around your property
• Check that the delivery address entered on your order is correct

If you still cannot locate the parcel after completing these checks, please contact us with your order number and we will investigate further.

Lost Parcels

A parcel is classed as lost if there has been no delivery 7 days after the due date for both Royal Mail 24 Hour Tracked and Royal Mail 48 Hour Tracked.

If your parcel has passed this timeframe, please contact us with your order number and we will review the tracking and investigate the issue.

Incorrect Delivery Address

Please make sure your delivery address is entered correctly when placing your order.

If a customer enters an incorrect delivery address and the parcel is returned to us, we will refund the cost of the products only. The original postage cost will not be refunded.

Missed Delivery or Not Collected

If Royal Mail attempts delivery and the parcel is not collected or rearranged by the customer, it may be returned to us.

If this happens, we will refund the cost of the products only. The original delivery charge will not be refunded.

Refused Delivery

If a parcel is refused by the customer and is returned to us, any refund will be processed once the parcel has been received back and checked by our team.

In these cases, we will refund the cost of the products only. The original delivery charge will not be refunded.

Out of Stock Items

If an item from your order is unavailable after your order has been placed, the cost of the missing item will be refunded back to your original payment method.

Need Help?

If you need help with your delivery, please contact our support team.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

Find everything you need to know about change-of-mind returns, faulty items, damaged goods, wrong items, missing items and how refunds are processed for online orders placed on The E-Cig Store website.

Important:
This policy applies to online orders placed on theecig.co.uk.

In-store purchase policies may be different to online orders. If your item was purchased in store, please contact or return to the relevant store for further help.

How to Start a Return

If you have a problem with your order or would like to request a return, please contact our support team before sending anything back.

Please email us at Support@theecig.co.uk with your order number and details of the issue or return request. We will then advise you on the next steps.

Change of Mind Returns

If you have changed your mind, you can return eligible online order items within 28 calendar days of receiving them.

To qualify for a change-of-mind return, items must be:

• Unused
• In the same condition you received them
• In their original unopened packaging, including any seals or shrink wrap where applicable

We do not offer exchanges for change-of-mind returns. Eligible unwanted items will be refunded only.

Change of Mind Return Timelines

If you wish to return an unwanted item, you must:

• Notify us within 14 days of receiving your order that you want to return it
• Return the item so that we receive it within 14 days after we issue return instructions

This gives an overall maximum return window of up to 28 calendar days from delivery, provided the return is requested and sent back within the required timescales.

Return Costs for Unwanted Items

For change-of-mind returns, the customer is responsible for the cost of returning the item to us.

If your return is approved, we will refund the cost of the product only. The original delivery charge will not be refunded.

Health & Hygiene Restrictions

Due to health and hygiene reasons, the following items can only be returned for change-of-mind if they are unopened and unused:

• E-liquids
• Replacement coils
• Disposable vapes
• Refill pods and prefilled pods
• Vape kits, tanks and devices

If any of these items have been opened, filled, used, or show signs of use, they cannot be returned for change of mind unless they are confirmed as faulty.

Faulty Items

If you believe an item is faulty, please contact us with your order number and details of the fault before returning it.

Faults must be reported within the following timeframes:

• Devices and kits: within 30 days
• E-liquids, coils and pods: within 48 hours of delivery

For faulty devices or kits, we will need to inspect the product first before deciding whether a refund or replacement will be provided.

Fault Investigation Process

Before approving a refund or replacement, our team may:

• Request further details, photos or videos
• Provide troubleshooting support where appropriate
• Ask for the item to be returned for inspection

Once the item has been received and inspected, we will confirm whether a refund or replacement will be provided.

Wrong Item Received

If you receive the wrong item, please contact us and include a clear photo of the item received.

Once confirmed, we will usually resend the correct item free of charge.

In some cases, we may instead offer a refund once the returned item has been received and checked.

Missing Item from an Order

If an item is missing from your order, please contact us as soon as possible with your order number and details of the missing item.

We may investigate further before confirming the outcome.

If our investigation confirms that an item was missing, we will resend the missing item.

Damaged Items

If an item arrives damaged, please contact us and provide a clear photo of the damaged item.

Once reviewed, we will decide the appropriate resolution, which may include a replacement or refund depending on the issue.

Sale Items

Sale items can still be returned in line with this policy.

Bundles and Promotional Pricing

If part of a bundle or multi-item offer is returned, the refund will be based on the value of the returned product within that bundle or promotion.

This may differ from the standard standalone selling price of the individual product.

Returning Your Item

Once your return has been approved, we will provide you with the correct return instructions.

Please make sure your return includes your order number and any details we have asked you to provide.

We recommend using a tracked postal service when returning items, as we cannot be responsible for returns lost in transit back to us.

Refunds

Refunds are only processed once returned goods have been received and inspected by our team.

If your refund is approved, it will be sent back to your original payment method.

Please allow 3–5 working days after approval for the funds to appear back in your account, depending on your payment provider.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK law.

If you need to change or cancel an order after placing it, please contact us as soon as possible. Once an order has entered processing or dispatch, changes may no longer be possible.

Important:
We cannot guarantee that an order can be changed or cancelled once it has been placed.

If you need to request any amendment, please contact us immediately with your order number.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible after placing it.

We may be able to cancel the order if it has not already been processed or dispatched. Once an order has progressed too far through our system, cancellation may no longer be possible.

Can I change my order after placing it?

If you need to change an order after it has been placed, please contact us immediately with your order number and the changes requested.

Changes are not guaranteed and depend on whether the order has already been processed, packed or dispatched.

Can I change my delivery address?

If you entered the wrong delivery address, contact us as soon as possible after placing the order.

We may be able to update the address if the order has not already been processed or dispatched. Once the parcel has been dispatched, we are unlikely to be able to change the delivery address.

Can I change items, flavours or quantities?

If you need to change an item, flavour or quantity, please contact us immediately after placing the order.

We may be able to update the order before it is packed, but once it has entered processing or dispatch, changes may no longer be possible.

Can I add items to an existing order?

If you would like to add items to an order that has just been placed, contact us as soon as possible.

We cannot guarantee that extra items can be added once the order has been submitted. In some cases, it may be quicker and easier for you to place a separate order.

What happens if my order has already been dispatched?

If your order has already been dispatched, we are unlikely to be able to cancel or amend it.

In this situation, you may need to wait for the order to arrive and then follow our Returns & Refunds process if applicable.

How quickly should I contact you?

As soon as possible.

Orders placed before 1pm Monday to Friday are usually dispatched the same day, so any request to change or cancel an order should be sent immediately after checkout.

What should I include when contacting you?

To help us deal with your request as quickly as possible, please include:

• Your order number
• Your full name
• A clear explanation of the change or cancellation requested
• Any corrected address or product details where relevant

The more information you provide, the quicker we can review your request.

Need Help?

If you need to request an order change or cancellation, contact us as soon as possible.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

You can also use the live chat on our website during support hours.

Find information about paying for your order, card payments, Apple Pay, Google Pay, Klarna options, failed payments and where to get help with payment-related questions.

Important:
We currently offer payment by card through Worldpay, along with Apple Pay, Google Pay and Klarna where available at checkout.

All available payment methods for your order will be shown during checkout.

What payment methods do you accept?

We accept card payments through Worldpay. We also offer Apple Pay, Google Pay and Klarna where available at checkout.

The payment methods available for your order will be shown before you complete checkout.

Card Payments, Apple Pay and Google Pay

Payments on our website are processed through Worldpay, including supported card payments, Apple Pay and Google Pay.

If your payment is successful, you will receive an order confirmation email shortly after checkout.

Pay with Klarna

If Klarna is available for your order, you can select it at checkout and choose from Klarna’s available payment options.

Klarna payment options may include Pay in 3 and Pay in 30 days, subject to status and eligibility.

Klarna availability and approval are decided by Klarna, not by our store.

Klarna Payment Options

Pay in 30 days allows you to receive your order first and pay later.

Pay in 3 allows you to split the cost into three instalments.

Klarna’s Pay in 3 and Pay in 30 days are available to eligible UK customers aged 18 or over, subject to status, terms and any applicable fees set by Klarna.

What should I do if my payment fails?

If your payment fails, first check that:

• Your billing details are correct
• Your card details have been entered correctly
• You have enough available funds or credit
• Your bank or provider has not blocked the transaction

If you are trying to use Klarna and the payment option is declined, this decision is made by Klarna’s own systems.

In that case, you may need to try a different payment method or contact Klarna directly for account-specific help.

Who do I contact about Klarna payments?

If your question is about your Klarna payment plan, due dates, missed payments, login, financing options or rescheduling, you should contact Klarna directly through the Klarna app or Klarna help centre.

If your question is about the order itself, such as a missing item, wrong item, damaged item or return, please contact our support team first.

What happens if I return an order paid with Klarna?

If you are returning an order, you should follow our returns process and also manage the payment side through Klarna where needed.

You may also need to report the return through Klarna so your payment schedule can be updated correctly.

Once your return or refund has been processed by us, Klarna will update your payment plan or refund status in line with its own process.

What happens if I miss a Klarna payment?

If you miss a Klarna payment, fees or other account impacts may apply depending on your Klarna agreement.

If you think you may miss a payment, you should check your Klarna account or contact Klarna directly as soon as possible.

Payment Security

We use established payment providers to process payments on our website.

Klarna also provides its own security and fraud prevention measures for Klarna transactions.

Need Help?

For order-related payment questions, please contact our support team.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

For Klarna account, payment-plan or finance questions, please use Klarna’s own help centre or app.

Age Verification

We take age-restricted sales seriously. UK law requires that nicotine vaping products are only sold to customers aged 18 or over, so we use a third-party age verification system to help confirm eligibility before dispatch.

You must be 18 or over to purchase nicotine vaping products from our website. We use VerifyMyAge to support our age verification process.

Important:
We cannot legally dispatch age-restricted products unless the age verification process has been completed successfully.

If further verification is required, please complete it as soon as possible to avoid delays to your order.

Why do I need to verify my age?

In the UK, nicotine vaping products are age-restricted and cannot be sold to anyone under 18. To help us comply with these legal requirements, we use an age verification process on online orders before dispatch.

When do you check my age?

The age check takes place after checkout.

In many cases, customers pass automatically and no further action is needed.

If additional verification is required, you will receive an email shortly after placing your order with instructions on how to complete the process.

How does the age verification process work?

Our age verification process is handled by VerifyMyAge, a third-party age verification provider.

To help the process run smoothly, please make sure your full name and billing/delivery details are entered accurately at checkout.

If automatic checks cannot confirm your age, you may be asked to complete an additional verification step through the email sent after your order is placed.

What happens if I do not complete the age check?

If your order requires additional age verification and it is not completed, we cannot dispatch the order.

If verification is not completed within 5 days, the verification link may expire and your order may be refunded in line with our store process.

How are my details used?

We use VerifyMyAge to carry out age verification checks on relevant orders.

VerifyMyAge states that data is encrypted both in transit and at rest, and that its service is certified under PAS 1296:2018 and ISO 27001.

By placing an order for age-restricted products, you consent to the processing of your personal data for age verification purposes where required.

How can I avoid delays?

To reduce the chance of delays, please make sure:

• Your full name is entered correctly
• Your address details are accurate
• You check your inbox after ordering in case further verification is needed
• You complete any requested verification promptly

Orders that cannot be age verified may be delayed, cancelled or refunded.

Need Help?

If you are having trouble completing age verification, please contact our support team.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

Find answers to common questions about vaping, vape devices, e-liquids, nicotine strengths, troubleshooting and choosing the right product for your needs.

Important:
Vaping is intended for adults only.

If you are not sure which product is right for you, please contact our support team before ordering and we will do our best to point you in the right direction.

What is vaping?

Vaping is the use of a device that heats e-liquid into vapour, which is then inhaled. E-liquids can contain nicotine or be nicotine free, depending on the product.

What is the difference between MTL and DTL vaping?

Mouth to Lung (MTL) vaping is a tighter draw that feels more similar to smoking a cigarette. It is commonly used with pod kits, starter kits and higher nicotine strengths such as nicotine salts.

Direct to Lung (DTL) vaping is a looser inhale that produces more vapour. It is more commonly used with sub-ohm devices, lower nicotine strengths and higher-powered kits.

What is an ohm (Ω)?

An ohm is a measure of electrical resistance in a vape coil.

In simple terms, lower-resistance coils are generally designed for higher power and more vapour, while higher-resistance coils are usually designed for lower power and a tighter draw.

What is the difference between nic salts and freebase e-liquid?

Nic salts are usually smoother on the throat and are commonly used in pod kits and lower-powered devices.

Freebase nicotine is often used in more powerful devices and can provide a stronger throat hit depending on the strength and setup.

How do I choose the right vape product for me?

The best device for you depends on how simple you want it to be, how much vapour you want, and what nicotine strength suits your needs.

As a general guide:

• Choose a pod kit or simple starter device if you want ease of use
• Choose nic salts if you want a smoother draw and a setup more suited to cigarette replacement
• Choose a more advanced kit only if you are comfortable with coils, wattage and maintenance

If you are unsure, contact us before ordering and we will help guide you.

How do I know your products are genuine?

We only source products from official distributors and suppliers.

Some brands include scratch-off verification codes on the packaging, which you can check directly with the manufacturer.

Not every product has a verification code, but all products sold by us are supplied through legitimate trade channels and must meet applicable UK requirements.

Is vaping safer than smoking?

Vaping is not risk-free, but it is widely considered less harmful than smoking cigarettes because it does not involve burning tobacco.

Vaping is most commonly used by adult smokers as an alternative to smoking. It is not intended for children, non-smokers or people who do not already use nicotine.

Can vaping help me stop smoking?

Many adult smokers use vaping as an alternative to cigarettes and as a tool to help them stop smoking.

Getting the right device type and nicotine strength can make a big difference, so if you are switching from smoking and need help choosing, contact our team.

Is vaping cheaper than smoking?

For many people, vaping can work out cheaper than smoking, especially when using refillable pod kits rather than continually buying cigarettes.

If you want a simple and cost-effective setup, a pod kit paired with nicotine salt e-liquid is usually a good place to start.

What does vaping taste like?

Vape products come in a wide range of flavours, including fruit, menthol, drink-inspired, dessert and tobacco-style options.

If you are moving away from cigarettes, some people start with tobacco or menthol flavours, while others prefer to switch straight to fruit or sweeter flavours.

How old do I need to be to buy vaping products?

You must be 18 or over to purchase vaping products in the UK.

For online orders, age verification checks may be required. For in-store purchases, valid photo ID may be requested.

How do I know which pod or coil I need?

Pods and coils are not universal. They must match the exact device or compatible product range listed on the product page.

Before ordering, check:

• Your device name
• The compatible pod or coil range
• The recommended wattage where relevant

If you are not sure, contact us before placing your order.

Why is e-liquid coming into my mouth?

This can happen if the coil or pod is flooded, over-saturated or has been left standing for a long time.

It can also happen if the device is being drawn too hard, the pod is overfilled, or the coil is not fitted correctly.

If e-liquid gets into your mouth, stop using the device, clean the mouthpiece and wipe away excess liquid before trying again.

Why is my vape leaking?

Light condensation is normal, but heavier leaking may be caused by:

• Overfilling the pod or tank
• A loose or incorrectly fitted coil
• Damaged seals
• Using the wrong e-liquid for the device
• Leaving the device on its side for long periods

Cleaning the device, checking the seals and replacing the pod or coil will often solve the issue.

Why does my vape taste burnt?

A burnt taste usually means the coil or pod is old, dry, damaged or has not been primed properly.

Common causes include:

• Using the coil before it is fully saturated
• Low e-liquid level
• Wattage set too high
• A worn-out pod or coil

Replacing the coil or pod and allowing fresh e-liquid to soak in before use will usually fix the problem.

Why is my vape not charging?

If your device is not charging, try:

• A different charging cable
• A different plug or power source
• Checking the charging port for dust or damage
• Leaving it on charge for a short time before retrying

If the device still will not charge, contact us with your order number and details of the issue.

Why is my vape not working?

If your vape is not working properly, first check:

• The battery is charged
• The pod or coil is installed correctly
• The pod or coil is compatible with the device
• The device is turned on or unlocked
• The pod or coil is not old or burnt out

If the issue continues, stop using the product and contact us for further support.

Does vaping produce a smell?

Yes, vaping can produce a noticeable smell, although it is usually less persistent than cigarette smoke. Please be considerate when using vaping products around other people, especially indoors or in enclosed spaces.

Is it legal to vape indoors?

Vaping indoors is not automatically banned in the same way as smoking, but many workplaces, shops, bars, transport providers and public venues have their own rules. Always follow the policy of the location you are in.

Is second-hand vapour harmful?

Vaping does not produce smoke in the same way as cigarettes, but it is still sensible to avoid vaping around children, pregnant people or anyone who may be sensitive to vapour.

Even where the risk is lower than tobacco smoke, it is best to be considerate and avoid using vaping products in enclosed shared spaces unless permitted.

Can I take my vape on a plane?

Airline and country rules can vary, so always check with your airline and destination before you travel.

As a general rule, vape devices and lithium batteries should be kept in your cabin bag rather than hold luggage.

You must not vape on the aircraft, and it is sensible to empty tanks before travelling as changes in air pressure can cause leaking.

How often can I vape?

Usage varies from person to person depending on nicotine strength, device type and personal habits.

If you are using vaping products instead of cigarettes, many people start by using them whenever they would usually have smoked, then adjust based on what works best for them.

What am I inhaling when I vape?

You are inhaling vapour created by heating e-liquid. Depending on the product, this can include propylene glycol (PG), vegetable glycerine (VG), flavourings and nicotine.

Do you sell clones or fake products?

No. We do not sell cloned or counterfeit products. We only source legitimate products from recognised distributors and suppliers.

Need Help Choosing a Product?

If you are not sure which product is right for you, contact our support team and we will do our best to help.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

Vape batteries and battery-powered devices should always be used, charged, stored and disposed of safely. Please read the guidance below to help reduce the risk of damage, overheating, fire or injury.

Important:
Always follow the manufacturer's instructions for your specific device.

Stop using your vape immediately if the battery, cable, charging port or device becomes damaged, unusually hot, swollen or starts making unusual noises.

General Battery Safety

Like any battery-powered product, vapes can become dangerous if they are used incorrectly or if the battery is damaged.

To reduce risk, always buy genuine products from reputable retailers and avoid counterfeit, damaged or poor-quality devices, batteries and charging accessories.

Charging Your Vape Safely

Always use the charging cable, charger or charging setup recommended for your specific device.

• Use the correct charger for your vape
• Do not leave your vape charging unattended
• Do not leave your vape charging overnight
• Disconnect the device once charging is complete
• Stop charging immediately if the device becomes excessively hot

Using the wrong charger or leaving a vape charging unsupervised is one of the most common causes of battery incidents.

Do Not Use a Damaged Battery or Device

Never continue using a vape if the battery or device is damaged.

Stop using the product if you notice:

• Tearing or damage to battery wraps
• Cracks or damage to the device body
• Damage to the charging port
• Swelling, leaking or corrosion
• Unusual heat, smell, noise or hissing

Damaged batteries and devices should be replaced and disposed of safely.

Storage and Everyday Handling

Vape batteries should be handled with care at all times.

• Do not carry loose batteries in your pocket or bag
• Keep batteries away from coins, keys and other metal objects
• Store your device in a cool, dry place
• Keep away from direct sunlight and extreme temperatures
• Do not leave devices in a hot car or near heaters
• Lock or switch off the device when not in use, if your device has that function

Short-circuiting, overheating and accidental firing can happen if batteries are stored carelessly.

Keep Away from Children and Pets

Always keep vapes, batteries, chargers and e-liquids out of the reach of children and pets.

Nicotine products can be harmful if swallowed, and batteries and small parts can also present a serious hazard.

Disposal and Recycling

Vape batteries and vape devices should not be thrown into normal household waste.

Used batteries and disposable or battery-containing vape products should be taken to an appropriate recycling point or vape recycling collection where available.

Incorrect disposal can create a fire risk and may damage the environment.

What Should I Do If Something Seems Wrong?

If your vape becomes unusually hot, starts making unusual sounds, smells strange, leaks from the battery area, or appears swollen or damaged:

• Stop using it immediately
• Disconnect it from any charger
• Move it away from flammable materials if safe to do so
• Do not continue charging or using it
• Arrange safe disposal or replacement

If there is a fire risk or immediate danger, prioritise your safety and follow emergency guidance.

Further Guidance

For additional battery safety advice, you can also refer to official UK guidance on vape and e-cigarette safety.

Always read any instructions supplied with your device and only use products as intended by the manufacturer.

Need Help?

If you have a battery safety concern about a product purchased from us, please contact our support team.

Email: Support@theecig.co.uk

Support Hours: Monday to Friday, 9:30am – 4:00pm

We want it to be as easy as possible to get in touch when you need help. Below you’ll find our contact details, support hours and links to useful pages that may answer your question faster.

Important:
Our support team is available Monday to Friday, 9:30am – 4:00pm.

We aim to respond to all enquiries within 24 hours during working days, although response times may be slightly longer during busy periods.

How to Contact Us

You can contact us using the following methods:

Address: Unit 1 Hammond Court, Stockport, SK4 1PQ

Email: Support@theecig.co.uk

Live Chat: Use the chat box on our website during support hours.

Helpful Pages

Before contacting us, you may find the answer more quickly on one of the pages below:

• Payments & Klarna
• Common Vaping FAQs
• Returns & Refunds
• Delivery Information

These pages cover the most common questions around orders, delivery, returns, payments and general vaping support.

What to Include When Contacting Us

To help us resolve your enquiry faster, please include as much detail as possible, such as:

• Your order number
• Your full name
• A clear description of the issue
• Photos where relevant, such as damaged, wrong or faulty items

The more detail you provide, the faster our team can help.

Dispatch Reminder

Orders placed before 1pm Monday to Friday are usually dispatched the same day. During busier periods, dispatch may take up to 1 working day longer.

I Haven’t Received a Confirmation Email

If you placed an order more than 24 hours ago and have not received a confirmation email, please first check your spam or junk folder.

If you still cannot find it, please email Support@theecig.co.uk with your full name and any order details you have, and our team will help locate your order.

Send Us a Message

You can also contact us using the form below and a member of our team will get back to you as soon as possible.